Using social media is easy, right? Just set up a Facebook page or Twitter account and start posting. Sounds easy. Unfortunately, for businesses, it is not.
“Doing” social media is one thing. Being good at social media is another. Consider this: on most days there are more than 1,000 job postings on monster.com with ‘social media’ in the title. That means that companies are willing to pay for people who specialize in how to help them reach their customers on social channels. People who know how to craft a post so that it gets the most likes, shares and clicks. People who know whether your video post should go on Instagram, Facebook or Snapchat.
Aside from developing a strong strategy and creating content, you also need to monitor your page for comments, messages, tags and other notifications. That can be a lot of work if you have a large following. Certainly not something that a small business owner should be spending their precious time doing themselves.
Lastly, social media is not really a free marketing channel anymore. Do you know what the best advertising structure is to reach your target audience? How much money should you spend? Should you boost posts or boost your page? Or both?
This post just touches the tip of the iceberg of the considerations when you embark on social media. Needless to say, feeding the beast may be the least of your challenges if you really want to be GOOD at social media and use it as a tool to increase customer loyalty or sales. You wouldn’t try to fix your furnace yourself if you weren’t trained to do so. So why are you still trying to do social media by yourself?