As a marketer, there is a treasure trove of data at your fingertips. And there are myriad ways of using it. Learn more…
The details matter
Why is The Home Depot my favorite hardware store? Two words…customer experience.
What’s in a name?
Why did I name my consultancy Hijinx? It’s pretty simple, actually.
Good goals vs bad goals
Yes, there are such things as bad goals. How can that be? Take these two examples: Goal 1: Increase sales of my widgets.Goal 2: Increase sales of my widgets by 20% by the end of the year. Can you tell which one is a good goal and which one is a bad goal? Of course, you can. The second goal is more specific and precise. It gives you something to measure your success by. This is because it uses components of a framework called SMART (Specific, Measurable, Attainable, Relevant, and Time-bound ). Sometimes it is a little harder to tell a bad goal from a good goal. How about these examples: Goal 1: Increase our email database by 500 recipients by the end of the month.Goal 2: Increase our email database by 5,000 recipients by the end of the month. These both have measurable goals - both in number and in timing. So, which one is good and which one is bad? It is a trick question. Either one of them could be good, depending on your business. If your business currently has 2,000 names in your email list, maybe 500 new recipients is a good number. However, if your business currently has 100,000 names, 500 is probably a bad goal. Why? Your goals need to be proportional to your current situation. The company with 100,000 names on their email list should set a more worthy goal of adding 5,000 recipients. Another consideration is the potential audience pool. If you are in a very niche industry and your email list already contains 90% of the potential pool of possible targets, then perhaps a small goal number is warranted. You also need to match your goal with your potential resources. If you create goals that will require a $1 million marketing budget to achieve, but your budget is only $100,000, you aren’t going to meet those goals. You are setting yourself up for failure if you don’t match your goals with all of these factors. This may not be what you want to hear, but it is what you need to understand in order to be effective at any type of marketing, let alone the specific...